Terms & Conditions

These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Mondu floral design Inc (“we/us”) makes this website (the “Mondu floral design Website”) available to you and on which we provide our services for delivery of flowers and other associated products under the Mondu floral design brand (“Services”). You can access our Services via the Mondu floral design  Website or by telephone.

ATTENTION: This legal notice applies to the entire contents of this website and to any correspondence between us and you. Please read these terms carefully before using this website. Using this website indicates that you accept these terms regardless whether or not you choose to purchase from us.

1. The Seller

1.1 Welcome to the Mondu floral design Website. This site is owned and operated by Mondu floral design Inc. 314 Queen street east, Toronto , Ontario, M5A 1S8

1.2 If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please email us at mondu@mondufloraldesign.com call us at 647-428-7210

2. Order Processing and Payment  

2.1 Payment may be made by Visa, master card. American express or pay pal once you place your order with Mondu floral design on our website or in store you will be debited when you submit your order. When you submit your order by clicking on the [‘Proceed To Payment’] button, or by phone you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing elsewhere on the Mondu floral design Website.

2.2 For your order to be processed and delivered on the required date, you must supply us with all the relevant details requested, including full delivery details, post code and telephone number. Your order will only be processed if full payment details are given.

2.3 Your order will be acknowledged via e-mail confirming your details, if you enter a correct e-mail address. You will be issued an order reference number for any future correspondence. All costs will be charged at the cost of the date on which you place your order.

3. Mondu floral design Products

3.1 All products are subject to availability, and acceptance of your orders. We reserve the right to change all or some of the contents or packaging with an item of equal or greater value without notice. Flowers may be delivered in bud to ensure longer life.

4.Please see delivery information on the website to determine the cost of delivery and time of delivery. We do not guaranty any delivery time. If you are unsure of the cost of delivery please call us at the store.

5.4 Flowers sent to hospitals, military bases and business addresses will be delivered to a main reception or mailing room prior to internal distribution. We recommend that flowers sent to these locations be requested for delivery on a weekday and not on a Saturday.

5.5 Please ensure that you enter full and accurate details, including the address and the postal code, of the recipient. We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you.

5.7 We will endeavour to deliver on the date that you specified in your order from Monday to Saturday.

5.8 As standard courier delivery services are used for despatch of orders, Mondu floral design cannot guarantee an exact delivery date but we do despatch to attempt to ensure bouquets do not arrive more than a day later than your requested delivery date.

5.11 All deliveries made to hospitals must include the ward name and or number in the relevant address field. Any order omitting these details may not be accepted for delivery by the hospital.

6. Force Majeure

6.1 Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.

8. Personal messages

8.1 You must agree that any messages posted by you on your card or sent by us on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable.

8.2 You are entirely responsible for any text or other material which you post or send on this message system and Mondu floral design accepts no liability for any such content. We do not pre-screen messages, but may monitor content from time to time. We have the right to refuse to send or display messages and terminate access to the relevant Services at any time and without liability to you in the event of any such objectionable message.

9. Customer Services.

9.1 In order for us to resolve any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 day of the date of delivery or intended delivery of your purchase.

10. Disclaimer

10.1 Whilst we agree to use our reasonable endeavours to ensure that the Mondu floral design  Website and/or the Services are fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Mondu floral design Website or Services and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Mondu floral design Website and/or the  Service impossible or impractical.

11. Warranties and Disclaimers

11.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy or completeness of the material on this Website. We may make changes to the material on this Website or to any services or prices described in it, at any time without notice. The material on this Website may be out of date, and we do not make any commitment to update this material.

11.2 The content, information and material on this Website is provided “as is” without any conditions, warranties or other terms of any kind.

12.4.3 modify, translate, reverse engineer, decompile, disassemble, or create derivative works based on any software or any documentation accompanying such software or other content available on or through this Website

13. Visitor Material and Conduct

13.1 Other than personally identifiable information which is covered under the Privacy Policy (see below) any material you transmit or post to this Website or supply to us in relation to the Website will be considered non-confidential and non-proprietary. We will have no obligations in relation to such material. We (and our designees) will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied in any such material for any and all commercial or non-commercial purposes, and you confirm that you have all necessary rights and licences to enable us to do so.

13.2 You are prohibited from posting or transmitting to or from this Website any material or doing anything in connection with your use of this Website:

13.2.1 which constitutes or encourages conducWe reserve t that would be considered a criminal offence, give rise to civil liaThe terbility, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world;

13.2.2 that is in any way threatening, defamatory, offensive or obscene, indecent, seditious, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, copyright, privacy or any other rights or which may cause annoyance or inconvenience;

13.2.3 for which you have not obtained all necessary licences and/or approvals;

13.2.4 which is technically harmful (including without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);

13.2.5 which involves misusing the Website (including without limitation by hacking) or which attempts to affect the performance or functionality of any computer facilities of or accessed through the Website.

13.2.6 which involves sending any unsolicited advertising or other promotional material, commonly referred to as “Spam”.

13.3 We will co-operate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of these Terms and Conditions.

13.4 You shall fully indemnify Jane Packer Ltd and its suppliers, officers, directors, employees, shareholders and agents for any loss or damage suffered as a result of breach of your obligations in this Clause 14.

14.Links to and from other websites

14.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control, and are not responsible for these websites or their content or availability. We do not therefore endorse or make any representations about these websites, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website you do so entirely at your own risk.

14.2.5 you do not otherwise use any trade marks and trading names displayed on this Website, including, without our express prior written permission;

14.2.6 you do not link from a website that is not owned by you;

14.2.7 your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

14.3 We expressly reserve the right to revoke any right which we grant to link to the Website at any time for breach of any of these Terms and Conditions, and to take any action that we deem appropriate.

14.4 You shall fully indemnify Mondu floral design, its suppliers, our officers, directors, employees, shareholders and agents for any loss or damage suffered as a result of breach of your obligations in this Clause 14.

15 General

15.1 Mondu floral design has taken every care in the preparation of the content of this website, in particular prices and product description. However, owing to variations in computer monitors, and the reproduction process, packaging may vary from that shown, as may the colors of our products and flowers.

15.2 Any typographical, clerical or other error or omission in the Website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part.

15.3 We will make every effort to deliver your order as requested. However we will not be held liable if we fail due to circumstances beyond our control. Any order that you place will only be processed if full payment details are given and accepted. If for any reason we are unable to supply flowers or bouquets as advertised we will notify you, except that we reserve the right to substitute goods or packaging of equal or greater value in the event of such supply difficulties.

15.Mondu floral design shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained on this website.

15.5 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Mondu floral design Website and/or the Mondu floral design Service from time to time. We will post any changes on the Mondu floral design Website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Mondu floral design Service or Mondu floral design Website. Changes will be effective immediately after the posting of such change.

15.6 Additionally, we reserve the right to suspend, restrict or terminate access to the Mondu floral design Website and/or the Mondu floral design Services for any reason at any time.